Return Policy

We want you to be completely satisfied with your Bluetooth speaker purchase. If for any reason you are not happy with your purchase, we offer a straightforward return process. Please read the following Return Policy for more information on how to return products, request exchanges, and receive refunds.

1. Eligibility for Return

• The product must be returned within 7 days from the date of receipt.
• The product must be in new, unused condition and in its original unharmed packaging (without any scratches and tears).
• All accessories, manuals, and parts must be included with the return.
• The product must not have been damaged by misuse, accidents, or any unauthorized repairs.

Note: Some products, such as personalized items or clearance/sale products, may be ineligible for return. These exclusions will be clearly stated on the product page.

2. How to Initiate a Return

1. Contact Us: Email our customer support team at info@moltindia.com or call us at +91 8154003633 within the eligible return period to request a return authorization.
   • Provide the order number, product details, and a description of the issue or reason for the return.
   • Include photos or videos of the product (if applicable), especially if it’s damaged or defective.
2. Return Authorization: Our team will review your request and send you a Return Authorization along with instructions on how to return the item.
   • Returns without an authorization will not be processed.

3. Return Shipping

• Domestic Returns: For customers within India, we will provide a prepaid shipping label for returns if the product is defective, damaged, or if you received the wrong item. In other cases (e.g., buyer’s remorse), you are responsible for the return shipping cost.
• International Returns: For customers outside of India, you will be responsible for the return shipping costs unless the product is defective or damaged.

Important: Please ensure the returned product is securely packed to avoid any damage during transit. We recommend using a trackable shipping method for your return.

4. Refunds

• Refund Processing Time: Refunds will be processed within 8 to 10 business days.
• Refund Method: The refund will be issued to the original payment method used for the purchase. If you paid via credit card, the refund will be processed back to the same card.
• Refund Amount: The refund amount will be for the full product price, excluding shipping fees. Shipping charges are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

• Exchange Process: Contact our customer support team to request an exchange and follow the return process as outlined.
• Shipping for Exchanges: In most cases, the customer is responsible for return shipping costs. We will ship the replacement item at no extra charge if the exchange is due to a defect or an error on our part.
• Restocking Fees: In some cases, we may charge a restocking fee for exchanges due to customer preference or incorrect orders.

6. Damaged or Defective Products

• Reporting Damage: Report any damages or defects to us within 7 days of receiving the product.
• Return Process: We will offer you a free return and send you a replacement or refund, depending on your preference. Please provide photos or videos of the damaged or defective product for verification.

7. Non-Returnable Items

• Personalized or Custom Products: These products are made to order and cannot be returned unless defective.
• Clearance or Sale Items: These items are final sale and are not eligible for return or exchange.
• Open or Used Products: Items that have been opened or used are not eligible for return unless defective.

8. Late Returns

Returns received after the specified return window (typically 7 days) will not be accepted. We encourage you to contact us as soon as possible if you wish to return your product.

9. Return Policy Changes

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed of any updates.